Question 1

What is Zelo?

Accepted Answer

Zelo is a modern cash gifting platform that allows you to create beautiful event pages where guests can give money towards meaningful gifts or experiences. Instead of receiving random presents, you receive gifts that can be used for what you actually need.

Question 2

How do I create an event?

Accepted Answer

Creating an event is simple! Sign up for a free account, click "Create Event", choose your event type (wedding, birthday, baby shower, etc.), customize your page with photos and messages, and share it with your guests.

Question 3

Is Zelo free to use?

Accepted Answer

Yes! Creating an event and sharing it with guests is completely free. We only charge a small fee on successful gifts to cover payment processing costs.

Question 4

What types of events can I create?

Accepted Answer

Zelo supports all types of celebrations: weddings, baby showers, birthdays, graduations, housewarmings, anniversaries, memorials, and more. Each event type has customized templates to get you started.

Question 5

How do payments work?

Accepted Answer

Guests can give using credit/debit cards or their PayPal balance through our secure payment partner, PayPal. Gifts are transferred directly to you.

Question 6

What are the fees?

Accepted Answer

We charge a platform fee of 3.5% + payment processing fees (approximately 2.9% + $0.30 per transaction). You can choose to absorb these fees or pass them to your guests.

Question 7

When do I receive my funds?

Accepted Answer

Funds are typically available for withdrawal within 7 business days after a gift is made. This allows for any potential refund requests to be processed.

Question 8

Can guests tip or cover the fees?

Accepted Answer

Yes! During checkout, guests have the option to add a tip or cover the processing fees so you receive 100% of their intended gift amount.

Question 9

What currencies are supported?

Accepted Answer

Zelo currently supports gifts in USD, EUR, GBP, and BRL. Payouts are made in the currency of your connected bank account.

Question 10

Do guests need an account to give?

Accepted Answer

No! Guests can give without creating an account. They simply visit your event page, choose an amount or gift, and complete the payment.

Question 11

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed through PayPal, a globally trusted, PCI-DSS Level 1 certified payment processor. We never store card information on our servers.

Question 12

Can I leave a message with my gift?

Accepted Answer

Yes! Guests can include a personal message with their gift, making the gift even more meaningful.

Question 13

How much should I give?

Accepted Answer

There is no minimum gift. Give what feels comfortable for you. The thought and message matter more than the amount.

Question 14

Can I get a refund?

Accepted Answer

Refund requests can be made within 30 days of the gift. Please contact our support team with your request details.

Question 15

Can I edit my event after publishing?

Accepted Answer

Yes, you can edit your event details, add new gift ideas, update photos, and customize your page at any time, even after guests have started giving.

Question 16

Can I have multiple events?

Accepted Answer

Absolutely! You can create and manage as many events as you need. Each event has its own unique page and settings.

Question 17

How do I track gifts?

Accepted Answer

Your dashboard shows all gifts in real-time, including guest names, amounts, messages, and total gifted. You can also export this data for your records.

Question 18

Can I send thank you messages to guests?

Accepted Answer

Yes! Zelo makes it easy to send personalized thank you messages to each guest who sent a gift. You can do this directly from your dashboard.

Question 19

How do I share my event page?

Accepted Answer

Each event has a unique shareable link. You can share it via email, text, social media, or include it in digital invitations. We also provide share buttons for WhatsApp, Facebook, and more.

Question 20

Is my personal information safe?

Accepted Answer

Yes. We take privacy seriously and never sell your data. All information is encrypted and stored securely.

Question 21

Can I make my event private?

Accepted Answer

Yes! You can set your event to private, requiring a password or specific link to access. Only people you share the link with can view and give.

Question 22

Who can see the gift amounts?

Accepted Answer

By default, only you (the host) can see individual gift amounts. Guests can choose to make their gift amount visible to others or keep it private.

Frequently Asked Questions

Getting Started

Payments & Fees

For Guests

Event Management

Privacy & Security

Still have questions?

Ready to create your celebration?