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    AML & KYC Policy

    Anti-Money Laundering & Know Your Customer

    Last updated: March 2026

    AML/KYC Managed by Our Payment Partner

    All Anti-Money Laundering (AML) compliance and Know Your Customer (KYC) verification is handled by our licensed payment processing partner. They maintain comprehensive compliance programs that meet or exceed regulatory requirements globally.

    How AML/KYC Works on Zelo

    1

    Account Creation

    When you sign up to receive contributions on Zelo, you create a payment account with our licensed payment partner. This is separate from your Zelo account and is managed entirely by the payment processor.

    2

    Identity Verification

    Our payment partner collects and verifies your identity information, including government ID, proof of address, and banking details using industry-leading verification technology.

    3

    Ongoing Monitoring

    Our payment partner continuously monitors transactions for suspicious activity and screens against sanctions lists. They file required reports with regulatory authorities as mandated by law.

    Payment Partner AML/KYC Compliance

    Our payment processing partner maintains a comprehensive compliance program that includes:

    • • Customer Identification Program (CIP)
    • • Customer Due Diligence (CDD)
    • • Enhanced Due Diligence (EDD) for high-risk accounts
    • • Ongoing transaction monitoring
    • • OFAC and global sanctions screening
    • • PEP (Politically Exposed Persons) screening
    • • Suspicious Activity Reports (SARs) filing
    • • Record keeping and audit trails

    Zelo's Role

    As a technology platform, Zelo does not directly perform AML/KYC verification. However, we:

    • Require all hosts to complete identity verification before receiving payouts
    • Cooperate with law enforcement when legally required
    • Reserve the right to suspend accounts involved in suspicious activity
    • Prohibit use of our platform for illegal activities per our Terms of Service

    Information Collection

    Zelo Collects

    • • Email address
    • • Display name
    • • Event information
    • • Platform usage data

    Payment Partner Collects

    • • Full legal name
    • • Date of birth
    • • Government ID
    • • Address & banking details

    Contact

    For questions about identity verification or your payment account, please contact our support team. For general questions about Zelo, email support@getzelo.co.